Returns & Exchanges

We want you to love your Perfect Fios products. If something isn't right, here's how returns work.

**Return window**
We accept returns within 30 days of purchase.

**Condition**
Items must be unused, unopened, and in their original packaging to qualify for a return.

**How to start a return**
Email info@perfect-fios.com with your order number and the reason for the return. We'll send you instructions on where to send it back.

**Refund timing**
Once we receive and inspect your returned item, we'll process your refund to your original payment method. Please allow a few business days for it to reflect on your statement.

**Modifying or canceling an order**
If you need to change or cancel an order, contact us as soon as possible. We can usually accommodate changes within a short window after purchase, but once an order has been processed for shipping, we may not be able to make changes.

**Damaged or incorrect items**
If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with a photo of the product, and we'll make it right, no return shipping required.