FAQ

**How long does it take to process an order?**
Orders are processed within 1–2 business days. You'll receive a confirmation once it ships. During holidays or peak times, processing may take slightly longer than usual.

**Do you ship internationally?**
No, we ship United States and Puerto Rico! Delivery times and rates vary by location. Additional customs fees or duties may apply, depending on your country's regulations.

**What is your return policy?**
We accept returns within 30 days of purchase. Items must be unused and in original packaging. Refunds are processed once the return is received and inspected.

**Can I modify or cancel my order after placing it?**
Orders can be modified or canceled within a short window after purchase. Once processed, changes may not be possible. Contact us as soon as possible for assistance.

**Are your products safe for color-treated hair?**
Yes. Our treatments, including Brasil Cacau, Plástica Dos Fios, and Acaí Oil, are formulated to protect color while smoothing and repairing hair.

**How long do treatment results last?**
Results vary by product and hair type, but most of our professional treatments, like Plástica Dos Fios, maintain results for 3 to 5 months with proper home care.

**Do I need special products to maintain results at home?**
Yes, we recommend pairing your in-salon treatment with our matching home care kits (shampoo, conditioner, and serum) to extend the life of your results.

**How can I contact customer support?**
Email us any time at info@perfect-fios.com or use the contact form on our Contact page. We typically respond within 24 hours on business days.